SupportPortal download

SupportPortal - leading Online Help Desk and Support Ticket Software.

"SupportPortal - leading Online Help Desk and Support Ticket Software."
zagruzit.com Editor: SuportPortal multi-layered suitable for internal and external customer service and to implement a comprehensive package. This increases the overall efficiency and reduces administrative overhead, including notice and respond to service issues and service operations, automates. Using Self-Service features, end users can submit new requests or to check the status of open requests, e-mail client or web browser to select. Flexible system at their own pace, based on the unique needs and degree of preparation can be applied.

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Features:

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and create public or protected data entry form and submit new tickets: Ticket is the primary way information sharing and storage SupportPortal.
e-mail integration
Convert all incoming e-mail messages. ESCON incoming e-mail SupportPortal users to access without having to create or ticket SupportPortal necessarily leave comment can respond.
E-mail integration
Outgoing shared. Send incoming calls and stores and SupportPortal all service and support contact center database review.
Windows Client
Windows LiveAlert chat. Microsoft Windows which is located in the system tray and connects to the server for SupportPortal desktop application.
Routing and assignment
Orientation. Simple e-mail account management and ticket priority by specifying the person or department, e-mail finally driving assignment center, even without an increase has dubbed the rules.
Automatic increase in sla
Automatic escalation rules based on the SLA. Automatic routing and pre-define the rules for assigning each incoming ticket response and resolution times defined objectives.
Notices. E-mail notifications arrive SupportPortal date is timely: to determine who, how and when a ticket states-Creation, Assignment, you can send notifications about updated and closed.
Design E-mail Templates
Design e-mail messages and response patterns. E-mail schemes can predefine an easy way: new ticket notification. Now you can download free SupportPortal 3.0.